Cancellation policy

2. CANCELLATION POLICY

2.1 Eligibility for Order Cancellation

Orders can only be cancelled before they are shipped.

Cancellation is allowed ONLY IF:

• The order status is "Processing" or "Pending Payment".

• Dispatch has not occurred.

Once shipped, cancellation is NOT possible.

2.2 Cancellation Process

Customers must email info@bookloopbook.com with:

• Full name

• Order number

• Reason for cancellation

• Phone number for verification

The company will confirm:

✔ Whether the order is still cancellable

✔ The refund amount

✔ Expected processing time

2.3 Non-Cancellable Orders

Cancellation will NOT be accepted if:

• Order is already shipped or handed over to courier.

• Order includes items marked "Non-Cancellable".

• Payment was initiated during a limited-stock or flash sale.

• The order is a bulk or B2B order.

2.4 Refund for Cancelled Orders

If cancellation is approved before shipping:

• Full refund will be issued within 7–14 business days.

• Refund will be processed via the original payment method.

If the order has already shipped:

• Customer must follow the Return/Refund Policy, not cancellation rules.

2.5 Cancellations Due to Payment Failure

If an order is auto-cancelled because of payment gateway error:

• Customer will receive an email confirming cancellation.

• Any deducted amount will be refunded automatically by the payment provider.

2.6 Cancellation by the Company

Book Loop Book may cancel an order in these cases:

• Incorrect pricing due to system error.

• Product out of stock.

• Fraudulent or suspicious ordering patterns.

• Invalid or unverifiable shipping address.

• Customer violates website Terms & Conditions.

Customer will be notified via email of the cancellation and refund.